A minimum of 24 hours’ notice is required for rescheduling or cancellation of an appointment. Without such notification, fees will be charged to the Users as follows:
(a) Cancellations within 24 hours of the appointment: 100% of the fee payable for the session.
(b) No‐shows (missed appointment without notification): 100% of the fee payable for the session.
(c) The Client may avoid a cancellation or no‐show fee if the Parties are able to reschedule within the same week as dictated by the Practitioner schedule and availability.
In case of cancellation by the Practitioner, or in the event, the Practitioner with whom User has booked a paid session via the MeetGoals Platform, has not been able to meet the User, the User will need to write to us at support@meetgoals.app within five (5) days from the occurrence of such an event; in which case, 100% fee paid for the session shall be refunded to the User within the next six (6) business days in the original mode of payment done by the User while booking, or alternatively, the Practitioner shall adjust the fee paid towards a rescheduled session, as agreed to between the parties.
To cancel or reschedule a session the User shall do so by logging into the MeetGoals Platform and/or write an email at (support@MeetGoals.app), any notification or communication beyond office hours (10 am to 6 pm) shall be treated to be made the subsequent day.
3.6.4. Users will not be entitled to any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical MeetGoals Platform from the said Practitioner.